Terms of service

 

TERMS OF SERVICE

OVERVIEW

Welcome to Thirty One Candles. Throughout the site, the terms “we”, “us” and “our” refer to Thirty One Candles. Thirty One Candles operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Thirty One Candles is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you should not use or access our Services.

 

 

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years old or the age of majority in your jurisdiction.

To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide certain information including your email address, billing, payment and shipping details. You represent that all information you provide is accurate, current and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account.

 

 

SECTION 2 – OUR PRODUCTS

We make every effort to display and describe our products as accurately as possible. However, colours and appearance may vary depending on screen settings and devices.

As our candles are hand-poured products, minor variations in finish, appearance and scent throw may occur naturally.

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to discontinue any product at any time and may limit quantities available.

Product Safety

Candles must always be burned responsibly and in accordance with any care instructions supplied.

Never leave a burning candle unattended. Keep away from children, pets and flammable materials.

Thirty One Candles accepts no liability for misuse of products contrary to provided safety guidance.

 

 

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.

An order is not accepted until payment has been received and you receive order confirmation from us.

We reserve the right to cancel or amend orders where necessary, including where pricing errors or stock availability issues arise.

Purchases are subject to our Refund Policy.

Products are sold for personal use only and not for resale.

 

 

SECTION 4 – PRICES AND BILLING

Prices are subject to change without notice.

The price charged will be the price displayed at the time your order is placed.

Unless stated otherwise, prices shown exclude any delivery charges where applicable.

You agree to provide accurate payment and billing information for all purchases.

 

 

SECTION 5 – SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs or events outside our control.

Risk in goods passes to you upon delivery.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery at enquiries@thirtyonecandles.com with photographs so we can assist.

 

 

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including text, imagery, branding, logos, graphics, product descriptions and website design are owned by or licensed to Thirty One Candles and protected by UK and international intellectual property laws.

You may use the Services for personal, non-commercial use only.

You must not reproduce, copy, distribute or exploit any content without prior written consent.

All rights not expressly granted are reserved.

 

 

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools which we neither monitor nor control.

These are provided “as is” and “as available” without warranties of any kind.

Use of such tools is at your own risk.

 

 

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites.

We are not responsible for examining or evaluating third-party content and accept no liability arising from use of those sites.

 

 

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Thirty One Candles is powered by Shopify, which enables us to provide the Services.

Any sales and purchases made through this store are made directly with Thirty One Candles.

You acknowledge Shopify is not responsible for any aspect of sales between you and us.

 

 

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy and may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read those policies.

 

 

SECTION 11 – FEEDBACK

If you submit suggestions, reviews or other feedback, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce and publish that feedback.

You represent that any feedback you provide does not infringe third-party rights.

We may remove feedback at our discretion.

 

 

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally information on the Services may contain errors relating to descriptions, pricing, promotions or availability.

We reserve the right to correct errors and cancel orders where necessary.

 

 

SECTION 13 – PROHIBITED USES

You may not use the Services:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To transmit malicious code

  • To interfere with security or operation of the Services

  • To scrape, harvest or misuse data from the Services

  • To engage in fraudulent, abusive or harmful activity

We may suspend or terminate access where these Terms are breached.

 

 

SECTION 14 – AGENTS

No automated tools, bots or agents may access or interact with the Services in a manner that disrupts or circumvents access controls.

We reserve the right to limit or block automated access.

 

 

SECTION 15 – TERMINATION

We may terminate or suspend access to the Services at any time.

Obligations and provisions which by nature should survive termination shall continue.

 

 

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and all products offered through them are provided “as is” and “as available”.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for purpose and non-infringement.

Nothing in these Terms excludes rights you may have under applicable consumer law.

 

 

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Thirty One Candles shall not be liable for indirect, incidental or consequential damages arising from use of the Services or products purchased.

Nothing in these Terms limits liability where such liability cannot lawfully be excluded.

 

 

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Thirty One Candles, Shopify and affiliated parties from claims, liabilities and expenses arising from your breach of these Terms or misuse of the Services.

 

 

SECTION 19 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.

 

 

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any right shall not constitute a waiver.

These Terms and referenced policies constitute the entire agreement between you and us relating to the Services.

 

SECTION 21 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent.

We may assign our rights and obligations under these Terms without notice.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 23 – HEADINGS

Headings are included for convenience only and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or amend these Terms at any time by posting changes to this website.

Your continued use of the Services following changes constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

enquiries@thirtyonecandles.com

Our contact information is:

Thirty One Candles

Bond Street

Leigh

WN7 1AG

United Kingdom

Email: enquiries@thirtyonecandles.com

 

Last updated: April 2026

Important note: This is a strong general small-business template, but for full legal compliance (particularly consumer law, distance selling, privacy/cookies and product liability) it is worth having a solicitor review before trading.